3/18/04

OBJECTIVE: To contract with Businesses for the successful operations of their PC based Systems.

EDUCATION: BS degree in Business Management, Daniel Webster College Nashua, NH.

Having been a Computer Contractor for over 14 years I have worked on various Help Desks and support positions handling hardware and software problems on every level. I have built computers from scratch and can troubleshoot them down to the board level. I do what is necessary to get the job done, this can mean gaining knowledge from reading a full manual or checking a Web Site for possible fixes. No challenge has been too great! I am a very quick learner, understand computer logic/jargon and especially what the Customer needs. I have experience in programming in Basic to writing scripts in Unix or DOS Batch files. Currently working towards MS certifications.

Work Experience:

07/01 - Present JEDORI PC Services, Inc., Huntsville, AL
President of minority owned small business that specializes in PC Services and Networking.

12/97 - 3/01 MCI (EDP Contract Services) Atlanta, GA
Travel, troubleshoot and upgrade both hardware and software on Laptops and Desktops. Built 50 + Windows NT Servers. Deployed 200+ NT 4.0 Single and Multi user Desktops. QA in a major rollout of new Laptops oversaw 4 Technicians.

3/97 - 10/97 State of GA (ComSys) Atlanta, GA
Provided full hardware and software technical support of PC's, both 1st and 2nd Level

7/96 - 3/97 Consultec (Matrix) Atlanta, GA
1st and 2nd level PC support. Assisted in the startup of a new Helpdesk.

11/95 - 7/96 Vistech (Delta Airlines), Atlanta, GA
Wrote and ran Unix scripts parsing data from Laptops and synchronizing with Mainframe data.

Software Experience:

Microsoft Windows (3.0, 3.1, 3.11, 95, 98, NT 3.51/4.0 Server & Workstation and 2000), all MS DOS versions, Unix, Basic, Netware 3.x and 4.x, Extra, Reflections, PC Anywhere, Remote PC, MS Office, Lotus Notes/Suite, Perfect Office, Groupwise, Paradox, DDNA, Crystal Reports, Siebel, Norton Utilities, McAfee and Norton Anti-Virus, Network services and Protocols.

Hardware Experience:

IBM (PCs and Laptops), Compaq (PCs and Laptops), Dell (PCs and Laptops), Zenith, Toshiba Laptops, most HP, Epson, Okidata and Lexmark Printers, Internal/External/Integrated Modems, Parallel, USB, Infrared and Serial Ports, Network Interface Cards (both Token Ring and Ethernet), Hubs, Switches, Trxis, Network cabling.

Certifications:

Advanced PC Troubleshooting, 1995
Computer Fundamentals, 2001
MS Windows 2000, 2001
MS Windows 2000 Server Administration, 2001
Microsoft Certified Professional (MCP), 2001