OBJECTIVE: To contract with Businesses for the successful operations of their PC based Systems.
EDUCATION: BS degree in Business Management, Daniel Webster College Nashua, NH.
Having been a Computer Contractor for over 14 years I have worked on various Help Desks and support positions handling hardware and software problems on every level. I have built computers from scratch and can troubleshoot them down to the board level. I do what is necessary to get the job done, this can mean gaining knowledge from reading a full manual or checking a Web Site for possible fixes. No challenge has been too great! I am a very quick learner, understand computer logic/jargon and especially what the Customer needs. I have experience in programming in Basic to writing scripts in Unix or DOS Batch files. Currently working towards MS certifications.
07/01 - Present JEDORI PC Services, Inc., Huntsville, AL President of minority owned small business that specializes in PC Services and Networking.
12/97 - 3/01 MCI (EDP Contract Services) Atlanta, GA Travel, troubleshoot and upgrade both hardware and software on Laptops and Desktops. Built 50 + Windows NT Servers. Deployed 200+ NT 4.0 Single and Multi user Desktops. QA in a major rollout of new Laptops oversaw 4 Technicians.
3/97 - 10/97 State of GA (ComSys) Atlanta, GA Provided full hardware and software technical support of PC's, both 1st and 2nd Level
7/96 - 3/97 Consultec (Matrix) Atlanta, GA 1st and 2nd level PC support. Assisted in the startup of a new Helpdesk.
11/95 - 7/96 Vistech (Delta Airlines), Atlanta, GA Wrote and ran Unix scripts parsing data from Laptops and synchronizing with Mainframe data.
Microsoft Windows (3.0, 3.1, 3.11, 95, 98, NT 3.51/4.0 Server & Workstation and 2000), all MS DOS versions, Unix, Basic, Netware 3.x and 4.x, Extra, Reflections, PC Anywhere, Remote PC, MS Office, Lotus Notes/Suite, Perfect Office, Groupwise, Paradox, DDNA, Crystal Reports, Siebel, Norton Utilities, McAfee and Norton Anti-Virus, Network services and Protocols.
IBM (PCs and Laptops), Compaq (PCs and Laptops), Dell (PCs and Laptops), Zenith, Toshiba Laptops, most HP, Epson, Okidata and Lexmark Printers, Internal/External/Integrated Modems, Parallel, USB, Infrared and Serial Ports, Network Interface Cards (both Token Ring and Ethernet), Hubs, Switches, Trxis, Network cabling.
Advanced PC Troubleshooting, 1995 Computer Fundamentals, 2001 MS Windows 2000, 2001 MS Windows 2000 Server Administration, 2001 Microsoft Certified Professional (MCP), 2001
Dell DCSE (11 certs) 2004
Executrain: Windows NT Server/Workstation, 1997 New Horizons: Windows 2000 Server/Professional, 2001